Telephone Techniques Trainer & Coach in business conversations
About the instructor
I’m Audrey Bodman, founder and trainer of Outshine Telephone Training & Resources. For over 25 years I’ve helped organisations in a range of industries do better business over the phone. Today, I’m here to help YOU get to the decision makers via Gatekeepers.
- Do you dread navigating conversations with Gatekeepers?
- Do you find yourself stuck for the right words?
- Are you unsure of how to get around a receptionist as stubborn as Gandalf the Grey?
You’re not alone.
I’ve worked with hundreds of people who have struggled to reach decision makers, and they all felt exactly the same as you.
Really, really frustrated.
If you can’t get the right person to speak to you, you won’t get the outcome you want.
Without the skills to get through to a decision maker, your finely tuned pitch falls on deaf ears.
If you don’t know how to win over and negotiate conversations successfully with Gatekeepers, you’re wasting your time.
People who answer the phone for your decision makers are trained to field your calls. I've trained many receptionists and I know exactly what they do to stop you getting through. That’s why I’ve put together all of my experience and unique insider knowledge into this comprehensive resource.
This will help you:
- Communicate confidently with gatekeepers
- Remain in control of every single call you make
- Anticipate questions and prepare effective answers
- Recognise when to try again – and when to give up!
**Exclusive bonus content**
Within this resource you will also find an EXCLUSIVE, comprehensive lesson plan that can be delivered as a short internal training session within your organisation.
- Half Day Agenda
- Beat The Gatekeeper Session Plan
- Beat the Gatekeeper Slides
- Exercises to support learning
Maximise your return on investment by sharing best practice with colleagues and get every call right first time.
What are you waiting for? With this easy online course, you can stop wasting time and start getting through to the person who has the power to say YES!
Do take a look at the 'course description' and 'course overview' below my contact details for more information on the contents.
A course guaranteed to get you getting past gatekeepers consistently first time.
You’ll get immediate and exclusive access to an invaluable resource consisting of five online classes covering:
- The Roles and Types of Gatekeeper
- How to Keep Control of Your Call
- My Strategies for Success
- It's HOW you say it - not what you say
- How to Leave a Voicemail That Creates Interest
Each class comes with AUDIO EXAMPLES and handouts that will help you refine your technique and make sure you have the tools to beat even the fiercest of gatekeeper.
Not only that, you will also get access to my 14 Ideal responses 'word for word 'cheat sheet' to gatekeeper questions [valued at £250] within class 4.
Included in this option is a 1 hour ONE TO ONE Telephone role play session with Audrey Bodman, who will fine tune your technique so you can hit the floor running. You will also get a 'recording' of the session for you to keep and refer to.
The session is relevant to YOU and your current role.
- Handout 1 - The Roles
- Handout 2 - The 4 Types
- Handout 3 - Multi-Choice Questionnaire Exercise
- Handout 3 - Trainers Answers to Multi Choice Questionnaire
- Handout 4 - Audio Transcripts for Good & Poor Example
- Handout 5 - Core Elements & Strategies
- Audio - Poor Example HC
- Audio - Good Example HC
- Form - Monitoring form for Live Gatekeeper Session